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How hokiemas protects your account and payment information

When you open an account with us, your personal data and every transaction through DANA, OVO, GoPay or QRIS is encrypted and stored securely.

Encrypted account accessPayment data kept separateYour withdrawal history private

Explore the Lobby Read FAQ

The information we ask for and why

hokiemas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To open an account at hokiemas, we collect your name, email, phone number and date of birth — the basics we need to verify your identity and process your deposits and withdrawals. When you fund your wallet through DANA, OVO, GoPay or QRIS, we record the

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transaction amount, timestamp and method. We also track which games you explore, how long you play, and your general location (country-level) to confirm you're accessing hokiemas from a supported region where local law permits. Cookies help us remember your login preferences and keep your session secure.
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Where local law permits, we may ask for additional verification documents before your first withdrawal.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ABOUT YOUR DATA

How to contact us about your privacy

Team online

Live chat

Reach our support team in the bottom-right corner of the hokiemas lobby. Available weekdays 09:00–22:00 Indonesia time to answer privacy questions and help you request access to your data.

Email us

Send a formal data request to [email protected] with your account email and full name. We'll respond within seven business days with details of what information we hold.

Account settings

Log into your hokiemas account, open Settings, then Privacy & Security. You can review what data we've collected, download a copy, or request deletion where we don't have a legal reason to keep it.

HOW WE KEEP YOU SAFE

Security, cookies and data retention at hokiemas

Encryption standard

All data moving between your device and our servers uses TLS 1.2 or higher — the same security standard banks use. Your password is hashed, never stored in plain text, and visible only to you.

Payment separation

DANA, OVO, GoPay and QRIS transactions are processed through independent payment gateways. We don't store your payment credentials — only a token that lets us process future deposits and withdrawals safely.

Cookie use

We use functional cookies to remember your language, keep you logged in, and prevent fraudulent access. Analytical cookies help us see which features players use most; you can disable these in your browser settings.

Data retention

We keep your account information for as long as your hokiemas account exists. After you close it, we retain transaction records for five years (to meet financial regulations), then delete personal details unless local law requires longer storage.

Third-party access

We share data with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-detection services and legal authorities only when required. We never sell your information to marketers or data brokers.

Your rights

You can request a copy of your data, ask us to correct it, or ask for deletion — subject to legal holds on financial records. Email [email protected] or use your account settings to submit a formal request.

Answers about your data and how we use it

No. We never sell your name, email, phone number or play history to third parties. We share data only with payment processors like DANA, OVO, GoPay and QRIS to process your transactions, and with fraud-detection partners to keep your account secure.

We delete your personal details within 30 days of account closure. However, we retain transaction records and withdrawal history for five years to comply with financial regulations, then remove them permanently.

Yes. Open your hokiemas account, go to Settings > Privacy & Security, and select 'Download my data'. We'll email you a complete record within seven business days. You can also email [email protected] to request it.

You'll need to log in again next time you visit hokiemas, and your language preference will reset. Analytical cookies help us improve the experience, but deleting them won't affect your account or your ability to play.

No. We never store your actual payment credentials. Payment gateways create a secure token that lets us process deposits and withdrawals without keeping your bank or e-wallet details on file.

You can request early deletion of non-financial data (profile details, play history). However, we must keep transaction and withdrawal records for five years to comply with regulations where local law permits.

Check your account login history in Settings > Security. If you see an unrecognized login or device, change your password immediately and contact our support team via live chat or email [email protected].

How hokiemas protects your account and payment information

How to contact us about your privacy

Live chat

Email us

Account settings

Security, cookies and data retention at hokiemas

Encryption standard

Payment separation

Cookie use

Data retention

Third-party access

Your rights

Answers about your data and how we use it

01 Does hokiemas sell my personal data to other companies?

02 How long do you keep my account information after I close my account?

03 Can I request a copy of all the data hokiemas has about me?

04 What happens if I delete cookies from my browser?

05 Is my payment information (DANA, OVO, GoPay, QRIS details) stored on hokiemas servers?

06 Can I ask hokiemas to delete my account data before the standard retention period?

07 How do I know if my hokiemas account has been accessed by someone else?

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